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FAQ

Is it possible to get an invoice in PDF for my order?

Of course it is! Please contact me through this form or send me the following information at glyphicons@gmail.com, please keep it in this order:

  • Your order ID
  • Name
  • Street Address
  • City, ST ZIP Code
  • VAT No. (only if you've used this during checkout process)

I'll try get back to you in next 48 hours with your invoice in PDF format.

How do I receive my updates?

You'll get a notification email into your inbox as soon as the new version is out, you do not have to do anything extra in order to get these emails.

If you want to be sure you have the latest version, simply compare files you downloaded with the current version on the web. The exact version of each set is a part of the name of the root folder and it can be found also at the end of _changelog.txt file, which contains details about every update.

Does the price include VAT?

If you are outside EU or a taxpayer with a valid VAT number inside EU, the price is final. But because of EU VAT TAX law, you'll have to pay tax in your country. No worries, the price will be calculated automatically during the checkout process.

I'm still waiting for my download link

You should get an email with your download link right after the payment. Even though this should not take more than a few minutes, please allow up to 30 minutes to complete this process. Still waiting?

  • try to refresh the inbox of your PayPal email
  • take a look into your spam folder, maybe it ended up there
  • please double-check if your payment is really complete (if you sent an eCheck or used another method than instant payment, you'll receive your download link as soon as the payment is complete)

In case you still haven't received email with your download link, please contact me at: glyphicons@gmail.com and do not forget to include your PayPal email and ID of the transaction, we'll figure out what went wrong.

What are the payment methods?

You may pay directly with your card with Stripe, PayPal. You'll get an email with download link to your icons shortly after your payment is complete.

Is it possible to get a discount?

No, there are no discounts or sales. But now, you can get any icon set for a better price, when you buy it as a part of the collection.

What are collections?

Each set in a collection can be downloaded separately and contains the same license as individual sets. The only difference between individual sets and collections is that you get a notably better price when buying a multiple sets in a collection.

If you want to know more, here's an article about collections. If you still have any doubts or questions, please contact me.

Do you make custom icons? What is your rate?

Yes, I make custom icons - same sizes, file types and quality as regular GLYPHICONS. If you want to make a rough idea about the price and actuall time needed to create them, please contact me through the form on contact page. You may find more info in detailed article about my custom icons process.

Does the license allow me to use icons in HTML themes or other products intended for repeated selling?

This is explicitly prohibited in the license text. You can't use icons in items intended for multiple re-selling or use them in your product as a main value or as a source/library of icons inside a different product.

Of course it is ok to use them on your website, in any regular custom work for your clients, as a fix part of the user interface or use them in printed materials – again, unless it has the character of a repetitive production. If you still have any questions and need clarify this in more detail, please contact me.

Where are former PRO, ALL and FREE versions?

Each icon set is a standalone product, has its own page, its own updates history and price.

However, if you bought PRO version in a past, you will get your udpates on all previously bought sets (Basic, Halflings, Filetypes and Social is now Social tool) in your inbox exactly as always – you may read more about it on a blog.

If you didn't get your update or can't find your order ID, please use this link and log in and recover your account.

Who's behind GLYPHICONS?

GLYPHICONS were created by Jan Kovařík in late 2010 and have been continuously developed and improved till today. But the whole project isn't reliant explicitly on one person alone, as I'm just a designer, I'm hiring friends to take care of the website and to handle all the technicalities beyond my knowledge.

Do you have any other questions?

If you didn't find the answer on your question, please contact me and I‘ll get back to you. I usually reply to emails once a day, so you should have a reply in your inbox no later than the next day.